Refund Policy

This Refund Policy explains cancellation, billing, and refund rules for paid coaching, courses, subscriptions, and premium access offered by energyrise.click. It is intended to help users understand what is free, what is paid, and when refunds may be available.

1. Scope of paid services

Before checkout, the service description and the price actually payable should identify what the payment covers, including access period, features, and any recurring billing where applicable. Price presentation should follow the Price Indication Ordinance (PIO), SR 942.211.

2. Orders and billing

If orders are placed online, the checkout should clearly show the steps to conclude the contract, allow users to identify and correct input errors, and send prompt order confirmation. Provider identity and contact details must be clearly available under Federal Act of 19 December 1986 on Unfair Competition (UCA), SR 241, Article 3 paragraph 1 letter s UCA.

3. Cancellations

For one-time purchases, cancellation is generally only available before the paid service has been delivered or access has been activated, unless the specific offer states otherwise. For subscriptions, users should be informed of renewal terms, notice periods, and the effective cancellation date before purchase and in the applicable Terms and Conditions.

4. Refund eligibility

• Refunds may be granted where required by the stated offer terms or where a paid service was not provided as described.
• Once digital access, course materials, coaching sessions, or premium features have been substantially delivered or used, fees may be non-refundable unless the offer expressly says otherwise.
• Any non-refundable administrative or payment-processing fees should be disclosed clearly before payment.

5. Complaints and contact

Switzerland has no general Swiss federal ODR-link duty identified for ordinary private websites. Complaints or refund requests can be submitted directly to the provider using the contact details below.